Terms & Conditions

Welcome to Velora. These Terms & Conditions (“Terms”) govern your access to and use of our website, software, digital tools, services, and marketing solutions provided through Velora (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with these Terms, you must discontinue use of the Services immediately.

01. Introduction

Velora is an online Social Media Marketing Agency (SMMA) combined with Software-as-a-Service (SaaS) automation tools designed to help businesses improve visibility, automate marketing processes, deliver ads, and grow online. These Terms apply to all visitors, users, clients, and entities using Velora.

02. Eligibility

By using Velora, you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into binding agreements.
• If you are using Velora on behalf of a business, you have the authority to bind that business to these Terms.

03. Use of Services

A. License to Use

Velora grants you a limited, non-exclusive, non-transferable license to access and use our SaaS dashboard, tools, and marketing services in accordance with these Terms.

B. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities conducted through your account
• Providing accurate and updated information at all times

Velora is not responsible for any loss or damage resulting from unauthorized access due to your negligence.

04. Service Offerings

Velora provides:

• Social media management and marketing services
• Paid advertising campaigns
• Automation tools and dashboards
• Marketing analytics, performance tracking, and reporting
• Website development, branding, and creative services

Velora reserves the right to modify, add, or discontinue any service at any time without prior notice.

05. Payment terms

A. Subscription Fees

Velora operates on subscription-based plans for SaaS products and monthly retainers for marketing services. By subscribing, you agree to pay all applicable fees as listed on our pricing page or in your service agreement.

B. Automatic Billing

For subscription plans, billing occurs automatically on a recurring basis unless canceled prior to the renewal date.

C. Refund Policy

Due to the nature of SaaS access and marketing services, all payments are non-refundable, including but not limited to subscription fees, onboarding fees, ad budgets, and service retainers.

D. Ad Spend

Clients are responsible for funding and maintaining their own advertising budget unless otherwise agreed.

06. Client Obligation

You agree to:

• Provide accurate business and brand information
• Grant necessary access to accounts (Facebook, Instagram, Google, etc.)
• Approve creatives, strategies, and campaigns in a timely manner
• Not use the Services for unlawful, fraudulent, or harmful activities

Velora is not responsible for delays or performance issues caused by incomplete information or lack of client communication.

07. Intellectual Property

All software, tools, dashboards, designs, branding, graphics, website content, marketing materials, and documentation provided by Velora remain the sole intellectual property of Velora.

You are prohibited from:

• Copying, reselling, or redistributing our software or content
• Reverse engineering or modifying the SaaS system
• Misusing the name “Velora,” logo, or branding assets

08. Confidentiality

Any information shared between Velora and the client—including business data, strategies, reports, analytics, pricing, and plans—shall be treated as confidential. Neither party may disclose such information to third parties without written permission.

09. Limitation of Liability

Velora is not liable for:

• Loss of revenue, profits, or data
• Delays caused by platform restrictions (Meta, Google, etc.)
• Account bans due to prior client violations
• Third-party system failures
• Results not meeting expectations where market factors are unpredictable

Our Services are provided on an “as is” and “as available” basis.

10. Disclaimer of Guarantees

While Velora strives to deliver exceptional results, we do not guarantee:

• Sales, leads, or revenue outcomes
• Specific ROI from campaigns
• Platform-based performance (due to external algorithmic changes)

Marketing results depend on multiple variables outside our control.

11. Termination

Velora reserves the right to suspend or terminate your account and access to the Services if:

• You violate these Terms
• Payments are overdue
• Misuse or abuse of our platform or team occurs

Upon termination, all licenses and access to Velora services will immediately cease.

12. Third Party Tols & Integration

Our Services may integrate with platforms such as:

• Facebook/Meta
• Google Ads
• Instagram
• WhatsApp API
• Email automation tools

Velora is not responsible for data loss, downtime, or changes caused by third-party providers.

13. Intemnification

You agree to indemnify and hold Velora harmless from any claims, losses, damages, or expenses arising from:

• Misuse of our Services
• Breach of these Terms
• Violations of advertising platform policies
• Content you provide or approve

14. Changes to Terms

Velora may update or modify these Terms at any time. Continued use of the Services after changes indicates acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of India, and any disputes shall be handled in courts located in India.

16. Contact Information

For questions regarding these Terms, you may contact us at:
support@veloramarketing.org