Privacy Policy

Velora — The Future of Marketing. Delivered.

Velora (“we,” “our,” “us”) operates as a Software-as-a-Service (SaaS) platform and online Social Media Marketing Agency (SMMA). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, software tools, and marketing services.

01. Information we Collect

A. Information you provide Directly

We may collect personal information during:

• Account creation and onboarding
• Service subscription or purchase
• Contacting us via forms, email, WhatsApp, or calls
• Submitting project requirements or files

This may include:

• Name, email, phone number
• Business name and industry
• Billing information
• Login credentials (encrypted)
• Any content you upload (images, text, documents, ads, brand assets)

B. Information collected automatically

When you use our website or SaaS dashboard, we automatically collect:

• IP address
• Browser type and device information
• Site usage activity
• Cookies and tracking identifiers
• Session logs, actions performed, navigation data

C. Third Party Data

We may receive data from:

• Advertising platforms (Meta, Google, LinkedIn, etc.)
• Analytics partners
• Payment processors
• Lead generation tools integrated into our SaaS system

02. How we use your Information

We use your information to:

• Provide, manage, and improve our SaaS features
• Deliver marketing services (ads, content, automation, analytics)
• Create and optimize ad campaigns
• Send updates, reports, invoices, and support responses
• Personalize your platform dashboard experience
• Monitor performance and enhance security
• Conduct data-driven insights for your campaigns
• Ensure platform functionality and troubleshooting

We do not sell your personal information.

03. Legal Basis for Processing (GDPR- Compliant)

We process data based on:

• Contractual necessity (to deliver services)
• User consent
• Legitimate business interests (improving services, analytics)
• Legal obligations

04. Sharing and Disclosure of Information

We may share limited information with:

• Trusted service providers (hosting, analytics tools, payment gateways)
• Advertising platforms strictly for campaign execution
• CRM / automation tools integrated with Velora
• Legal authorities when required by law

All third-party partners follow strict confidentiality and data protection standards.

05. Data Storage, Security, Retention

• Your data is stored on secure, encrypted servers.
• We use industry-standard firewalls, SSL encryption, and access control.
• User payment details are processed securely via third-party compliant gateways.
• Data is retained only as long as necessary for service delivery, legal requirements, and business operations.

06. Cookies and Tracking Technologies

Velora uses cookies to:

• Improve website experience
• Track user behavior and analytics
• Manage login sessions
• Personalize and optimize marketing campaigns

You may disable cookies through your browser settings, but certain features may not function.

07. Your Rights (For All Users)

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you
• Request correction or deletion
• Opt-out of email communication or targeted marketing
• Export your data
• Withdraw consent at any time
• Request account deletion

To exercise these rights, email us at: 

digital@veloramarketing.org

08. Third Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their policies before interacting with them.

09. Children's Policy

Velora does not knowingly collect data from children under age 13. If we become aware of such information, we will remove it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our platform signifies acceptance of any updates.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to request changes to your data, please contact:

support@veloramarketing.org